Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Introduction
Cleanside Professional Cleaning Services ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cleaning services.
This policy applies to all information we collect through our website, mobile applications, email communications, phone calls, and in-person interactions related to our professional cleaning services.
Last Updated: December 2024
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this policy regularly.
Information We Collect
Personal Information
- • Name and contact details
- • Email address
- • Phone number
- • Physical address
- • Payment information
Service Information
- • Service preferences
- • Scheduling preferences
- • Property details
- • Special instructions
- • Service history
Technical Information
- • IP address
- • Browser type
- • Device information
- • Usage analytics
- • Cookies data
How We Use Your Information
Service Delivery
To provide and maintain our cleaning services, schedule appointments, and communicate about service details.
Customer Support
To respond to your inquiries, provide customer service, and resolve any issues related to our services.
Payment Processing
To process payments, send invoices, and manage your billing information securely.
Marketing Communications
To send you promotional materials, service updates, and newsletters (with your consent).
Information Sharing and Disclosure
We Do Not Sell
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
Limited Sharing
We may share information with trusted service providers who assist in our operations under strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, legal process, or to protect our rights and safety.
Service Providers
We may share information with trusted third-party service providers who help us operate our business, including:
- • Payment processing companies
- • Customer management systems
- • Email marketing platforms
- • Cloud storage providers
- • IT support services
- • Analytics services
Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights and Choices
Access and Control
-
Access Your Data
Request copies of your personal information
-
Update Information
Correct inaccurate or incomplete data
-
Delete Your Data
Request deletion of your personal information
Communication Preferences
-
Email Communications
Opt-out of promotional emails
-
Text Messages
Manage SMS preferences
-
Cookies
Control cookie preferences
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.
Essential Cookies
Required for website functionality and cannot be disabled.
Analytics Cookies
Help us understand how visitors use our website.
Marketing Cookies
Used to deliver relevant advertisements and measure campaigns.
Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services.
Payment Processors
We use secure payment processors to handle transactions. Your payment information is processed directly by these providers and is not stored on our servers.
- • Credit card processing
- • Digital payment platforms
- • Bank transfer services
Analytics and Marketing
We use analytics tools to understand website usage and marketing platforms to improve our services.
- • Google Analytics
- • Social media platforms
- • Email marketing services
International Data Transfers
Global Service Delivery
As a cleaning service operating in the Philippines, we may transfer your information to service providers located outside the Philippines to support our operations and deliver our services effectively.
Transfer Safeguards
- Adequacy decisions by regulatory authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes
Your Protection
All international transfers are conducted in accordance with applicable data protection laws and include appropriate safeguards to protect your personal information.
We regularly review and update our transfer mechanisms to ensure continued protection of your data.
Contact Us About Privacy
Data Protection Officer
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact our Data Protection Officer.
Phone
+63 917 809 2266Address
Ayala Triangle Gardens
Makati City, Metro Manila
Philippines
Office Hours
Mon-Sat: 6:00 AM - 6:00 PM
Sun: Emergency Only
Quick Actions
Important Notice
We aim to respond to all privacy-related inquiries within 30 days. For urgent matters or if you believe your privacy rights have been violated, please contact us immediately.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through our website or via email.
Version History
December 2024
Current version - Comprehensive privacy policy update
March 2024
Added international transfer provisions
January 2024
Initial privacy policy implementation